When you invest in health insurance, you want to ensure that you’re supported in every step of your journey — from understanding policy terms to filing a claim and managing renewals. Care Health Insurance (formerly Religare Health Insurance) has built a strong reputation for its customer care services, offering support across multiple channels. Whether you’re looking to raise a claim, book a pre-policy medical check-up, or change policy details, the company’s customer care team is always available to help.
This detailed blog post will provide you with essential information on Care Health Insurance customer care, including their contact details, top branches across India, and how the team can assist you. By the end of this article, you’ll have all the information you need to get in touch with Care Health Insurance and resolve any concerns you may have.
Part 1: Care Health Insurance Customer Care Details
Care Health Insurance values its customers and offers multiple avenues for them to seek assistance. You can reach out to the customer care team for a variety of reasons, including policy inquiries, claims support, and general questions. Let’s explore the key customer care contact details:
Care Health Insurance Contact Methods
- Toll-Free Customer Care Number
If you need immediate assistance or have specific queries, you can reach out to Care Health Insurance’s toll-free customer care number:- Toll-Free Number: 1800 102 4488
Available 24/7, this number ensures that you can get help at any time.
- Toll-Free Number: 1800 102 4488
- Whatsapp Support
For quicker communication, Care Health Insurance offers a WhatsApp support number, where you can message for assistance:- Whatsapp Number: 8860402452
- Official Website
Care Health Insurance’s official website is another great resource for customer support. You can visit the site for FAQs, policy details, and live chat support. - Email Support
If you prefer email communication, you can send an email with your queries to: - Branch Visits
In case you prefer face-to-face assistance or need to submit physical documents, you can visit any of the Care Health Insurance branches located across the country. The company has several branches in major cities, where customer service executives will assist you with your concerns.
Contacting Care Health Insurance via Policybazaar
If you purchased your Care Health Insurance policy through Policybazaar, you can contact Policybazaar’s customer care team as well for assistance with your health insurance policy. Here are the details:
- Toll-Free Numbers for Policybazaar:
- Sales: 1800 208 8787
- Service: 1800 258 5970
- WhatsApp Number: 85060 13131
- Customer Care Email: care@policybazaar.com
- NRI Helpline: +91 124 6656507
Policybazaar can assist you with both sales-related and service-related issues for Care Health Insurance policies.
Part 2: How Care Health Insurance Customer Care Can Assist You
Care Health Insurance is committed to providing top-notch service to policyholders. Their customer care team is equipped to handle a wide range of queries and requests. Here’s how they can assist you:
1. Policy Details Modification
Sometimes life circumstances change, and you might need to adjust your health insurance coverage. Whether it’s updating personal details, adding dependents, or making other policy modifications, the customer care team will guide you through the process of modifying your policy.
2. Filing a Health Insurance Claim
One of the most important functions of the customer care team is to help you file a claim. Care Health Insurance offers a comprehensive claims process, and their customer care executives are ready to assist you with the following:
- Initiating a Claim: They’ll guide you on how to file a claim, whether it’s for hospitalization, medical expenses, or surgery.
- Documentation Assistance: If you’re unsure about the necessary documents for your claim, the customer support team will provide you with a list and help you submit the correct paperwork.
3. Tracking the Status of Your Claim
Once a claim is filed, you may want to track its status. The customer care team can provide you with real-time updates and let you know the progress of your claim, helping to ease any concerns you may have during the waiting period.
4. Booking a Pre-policy Medical Check-up
Many health insurance policies, including Care Health Insurance plans, require a pre-policy medical check-up before approval. The customer care team will help you:
- Schedule an appointment at one of the approved medical centers.
- Answer any queries you may have regarding the process.
5. Renewing Your Policy
Insurance renewals are vital to ensure continuous coverage. Care Health Insurance makes the renewal process simple and straightforward:
- Guidance: The team can assist with any questions about your renewal, premium amounts, or changes in coverage.
- Processing: They help you with the renewal process, ensuring your policy remains active without any gaps.
6. Booking E-consultation
Care Health Insurance has made it easy for policyholders to access medical support remotely. You can book e-consultations with doctors directly through customer care, ensuring you have access to medical advice from the comfort of your home.
7. Solving Grievances
If you face any issues or grievances regarding your policy or claims, the customer care team is there to resolve them. Whether it’s an issue with claim rejection, discrepancies in premium calculation, or any other concern, they will guide you through the grievance redressal process.
8. Locating Network Hospitals
Care Health Insurance has a large network of hospitals where policyholders can avail of cashless treatment. The customer care team can help you find a nearby network hospital so you can get the treatment you need without worrying about payments upfront.
Part 3: Top Care Health Insurance Branches for Customer Care Assistance
Care Health Insurance has offices and branches in multiple cities across India. These branches serve as a point of contact for customers who prefer in-person assistance or need to submit documents.
Here are some of the major Care Health Insurance branches where you can visit for support:
Top Care Health Insurance Branch Locations
| City | State | Branch Address | Phone Number |
|---|---|---|---|
| Mumbai | Maharashtra | 103, First Floor, Venkatesh Chambers, Prescott Road, Fort, Mumbai – 400001 | 022 6213 1923 |
| New Delhi | Delhi | A-309, Ansal Chamber-1, Bikaji Cama Place, New Delhi – 110066 | 011 4028 4170 |
| Bangalore | Karnataka | 8, 4th Block, 80 Ft Road, ST Bed Area, Koramangala, Bangalore – 560034 | 8049101801 |
| Ahmedabad | Gujarat | Poonam Plaza, Second Floor, Wing A, Survey No – 3489, Maninagar, Ahmedabad – 380028 | 079 6134 0405 |
| Hyderabad | Telangana | HN No – 6-3-1191/1 to 1196/2C, Brij Tarnag Commercial Complex, C Block, Second Floor, Begumpet | 9160537623 |
| Chennai | Tamil Nadu | 6, New No 51, Old No 25, Adyar Business Centre, Gandhi Nagar, First Main Road, Adyar, Chennai – 600020 | 9311438151 |
| Kolkata | West Bengal | 509, Om Towers, Fifth Floor, 32 Jawaharlal Nehru Road, Kolkata – 700071 | 8910830416 |
| Chandigarh | Chandigarh | SCO 56-58, Second Floor, Sector – 9D, Chandigarh – 160017 | 0172 502 4306 |
| Indore | Madhya Pradesh | 104-105, Melinda Manor, First Floor, Plot No 22, RNT Marg, Indore – 452001 | 9303243900 |
| Panjim | Goa | 721, Seventh Floor, Gera’s Imperium Grand, Plot No 41-42, EDC Patto, Panjim – 403001 | 9311437642 |
If you live near any of these cities, you can visit your nearest Care Health Insurance branch for personalized assistance.
Part 4: Frequently Asked Questions (FAQs)
Q1. What should I do if I want to raise a claim under my Care Health Insurance policy?
You can raise a claim by contacting the customer care team through the toll-free number, WhatsApp, or email. The team will guide you through the required documentation and filing process.
Q2. Can I track my Care Health Insurance claim status?
Yes, the customer care team will help you track your claim status, providing updates on the progress and the expected timeline for approval.
Q3. How can I locate the nearest network hospital of Care Health Insurance?
You can contact the customer care team via the toll-free number, WhatsApp, or website to get details of the nearest network hospital for cashless treatment.
Q4. What should I do in case of a grievance related to my Care Health Insurance policy?
You can raise a grievance by contacting the customer care team. They will help you resolve the issue as part of the company’s grievance redressal process.
Q5. How can I check the list of documents to raise a Care Health Insurance claim?
The customer care team will provide you with a detailed list of documents required for your claim. You can also find this information on the Care Health Insurance website.
Q6. What should I do if I want Care Health Insurance to increase my claim amount?
You can contact the customer care team and explain the reason for requesting an increase in the claim amount. They will guide you through the process and let you know the necessary steps.
Conclusion
Care Health Insurance offers excellent customer support through multiple communication channels, making it easy for policyholders to get the help they need. Whether you have queries about your policy, need assistance with
claims, or want to renew your coverage, their customer care team is available around the clock to provide solutions.
By utilizing the customer care contact details mentioned above, you can quickly resolve any concerns and make the most of your Care Health Insurance policy.
