Health insurance is one of the most important financial tools you can have. It protects you from high medical costs and provides peace of mind in times of illness or emergency. But sometimes, for various reasons, you may want to cancel your health insurance policy.
Maybe you found a better plan, your needs have changed, or you’re not satisfied with the service. If you’re a policyholder with Tata AIG General Insurance, this guide will walk you through exactly how to cancel your Tata AIG health insurance policy—step by step.
Why You Might Want to Cancel Your Health Insurance
There are a number of legitimate reasons to consider cancelling a health insurance policy:
- You’ve switched to another insurer with better features or premiums
- You no longer need the policy (for example, if you now have employer coverage)
- You found errors in the policy after purchase
- You’re unhappy with the claim service, hospital network, or customer support
- You made a duplicate purchase or chose the wrong type of plan
Whatever the reason, Tata AIG does offer policyholders the ability to cancel their plan, either during the free look period or after the policy has started.
Two Scenarios: When Can You Cancel the Policy?
There are two main scenarios for cancellation:
1. During the Free Look Period
- Duration: 15 days (or 30 days if the policy was bought online or via distance marketing)
- What it is: A cooling-off period where you can review the policy terms and decide whether to continue
- Benefit: Full refund (minus some small deductions like stamp duty and medical tests, if applicable)
2. After the Free Look Period
- You can still cancel your policy, but your refund will be based on how long the policy was active
- A cancellation fee or prorated deduction may apply
Step-by-Step Guide to Cancel Your Tata AIG Health Insurance Policy
Step 1: Review Your Policy Documents
Before you initiate cancellation, check the following in your policy document:
- Start date and end date of the policy
- If you’re within the free look period
- Cancellation terms and refund clauses
- Whether the policy was purchased online, via agent, or bank partner
This will help you determine the right cancellation approach and refund eligibility.
Step 2: Contact Tata AIG Customer Service
You can start the cancellation process by reaching out to Tata AIG’s customer support:
- Toll-Free Number: 1800-266-7780
- Email: customersupport@tataaig.com
- Website: www.tataaig.com
- Branch Office: You can also visit the nearest Tata AIG office
They’ll guide you on the cancellation procedure based on your policy type and status.
Step 3: Download or Request the Policy Cancellation Form
You’ll need to fill out a cancellation request form. This may be:
- Available on the Tata AIG website
- Sent to you via email by customer service
- Collected from a branch office
Make sure you fill in the form with correct details such as:
- Policy number
- Name and contact details of the insured
- Reason for cancellation
- Bank details for refund (if applicable)
Step 4: Gather Required Documents
You’ll typically need to submit:
- Duly filled cancellation form
- Original policy document (hard copy or digital, if online)
- Identity proof (Aadhaar, PAN, Passport, etc.)
- Cancelled cheque (for refund)
- Medical reports (if requested during free look cancellation)
- Proof of new policy (if you’re switching to another insurer)
Step 5: Submit the Cancellation Request
You can submit the request through:
- Email: Send scanned copies to customersupport@tataaig.com
- In person: Visit a nearby Tata AIG branch
- Via your agent: If you purchased the policy through an insurance advisor or aggregator
Once submitted, you’ll receive a confirmation receipt or acknowledgment number. Keep this safe for tracking purposes.
Step 6: Wait for Confirmation and Refund
Tata AIG typically processes cancellations within 7 to 15 working days. You’ll receive:
- Email or SMS confirmation
- Refund credited to your bank account, if eligible
If any issues arise, you can escalate the matter to the customer support team or the grievance redressal officer.
Refund Rules After Cancellation
Here’s what you should know about refunds:
Free Look Period
- Full refund minus charges for:
- Medical tests (if conducted)
- Stamp duty
- Days of coverage (if any claims made)
- Timeframe: Must be cancelled within 15 days of receipt of policy documents
After Free Look Period
Tata AIG will calculate a refund on a pro-rata basis, based on how long the policy was active before cancellation.
Example: If your annual premium was ₹10,000 and you cancel after 3 months, you may receive around ₹7,500 (minus service charges or taxes).
However, if a claim has been made, no refund is typically granted.
Things to Keep in Mind Before Cancelling
Before you rush to cancel, here are a few important tips:
1. Compare New Plans Before Cancelling
Make sure your new health insurance policy is active before you cancel the existing one—especially if you’re switching insurers. You don’t want to be left uninsured even for a day.
2. Understand the Loss of Waiting Periods
If you’ve completed waiting periods for pre-existing conditions or maternity cover, cancelling resets the clock unless the new insurer allows portability. Confirm before making a move.
3. Try to Resolve Issues First
If your reason for cancellation is poor service or network issues, reach out to Tata AIG first. They may offer alternatives like policy upgrades or add-ons.
4. Consider Portability
You don’t always have to cancel. You can port your Tata AIG health insurance policy to another insurer, carrying over waiting periods and continuity benefits. This process is regulated by IRDAI and needs to be initiated 45–60 days before policy expiry.
How to Raise a Complaint if Cancellation Is Delayed
If you don’t hear back or the refund is delayed, you can escalate through the following steps:
Step 1: Contact Grievance Redressal Cell
- Email: grievance.redressal@tataaig.com
- Toll-Free Number: 1800-266-7780
Step 2: IRDAI Grievance Cell
If the issue is not resolved, file a complaint through the IRDAI Grievance Management System (IGMS):
- Website: www.igms.irda.gov.in
You can also email complaints@irdai.gov.in.
Final Thoughts
Cancelling your Tata AIG health insurance policy is a simple, transparent process, whether you’re doing it during the free look period or afterward. But it’s a decision that should be made carefully.
Make sure you have alternate coverage, weigh the financial impact, and understand the long-term consequences of losing your existing benefits—especially if you’ve completed waiting periods or haven’t claimed yet.
If you’re confident in your decision, follow the steps above and stay proactive in your communication with Tata AIG. They have a strong reputation for customer service and will typically assist you in making the process smooth.
